Please notify FOCUS Laboratories prior to submitting any samples for testing. Please sign and return a copy of any quotation prior to, or with, submission of samples to indicate acceptance of the terms, conditions, and pricing for this project. Samples submitted for analysis must be accompanied by a chain of custody form. All samples must be clearly labeled; labels should include the name of the sample, lot number, date the sample was taken, and the sample type. Additional charges may be applied to each sample for compositing. Any samples processed on a weekend, on holidays, and/or after hours will also accrue additional fees. Requests for overnight delivery, additional copies of reports, and sample returns will incur additional charges. Fees are subject to change without notice. All results will be reported to the client. Decisions involving nonconformity of samples are the client's responsibility. A client may ask for preliminary results during the course of a study. It must be understood that only the final, written report after being reviewed and approved is considered to be valid.
THE CLIENT'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 13 (LIMITATION OF LIABILITY).
Subject to any variation under condition 16.4, these Conditions form part of the Contract to the exclusion of all other terms and conditions (including any terms or conditions which the Client purports to apply under any purchase order, confirmation of order, specification, or other document).
1. | Interpretation |
The following definitions and rules of interpretation apply in these Conditions. | |
1.1 | Definitions: |
Affiliate: means any legal entity directly or indirectly owned or controlled by a party or any legal entity that directly or indirectly owns or controls a party. Business Day: a day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business. Certificate of Analysis or CoA: the report prepared by FOCUS with details of the analytical testing performed and results obtained by FOCUS. Charges: the charges payable by the Client for the supply of the Services in accordance with clause 6. Commencement Date: has the meaning given in clause 2.2. Conditions: these terms and conditions as amended from time to time in accordance with clause 16.4. Contract: the contract between FOCUS and the Client for the supply of Services as set out in the Contract Details and in accordance with these Conditions. Contract Details: means the specific details provided for the contract between the parties set out in the table in the front of these Conditions and signed by both parties. Control: has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly. Client: the organisation who purchases Services from FOCUS as named on the Quotation. Client Default: has the meaning set out in clause 5.2. Client Materials: test samples or other materials and all Technical Information and any other necessary documents, data or other information relating to the Product and required for the Services supplied by the Client to FOCUS. GxP: Means relevant good practise conditions and guidelines including but not limited to Good Laboratory and Good Manufacturing Practise. Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. ISO: The International Organization for Standardization is an international standard development organization composed of representatives from the national standards organizations of member countries Non-Conformance: means something went wrong in a product, service, or process. Detection of non-conformities comes from Internal / External audits, inspections, document adequacy reviews, checks or tests, customer or stakeholder complaints or feedback, general observations or experience or other process-related quality activities. Output Material: any Certificate of Analysis, report, document, material, data or other information relating to the Services provided by FOCUS to the Client. Quality Control: the responsibilities of FOCUS and the Client as set out in the Table of Responsibilities attached as Annex 1. Quotation: the description or specification of the Services provided in writing by FOCUS to the Client with details of the Charges. Services: the services, including the Output Material, supplied by FOCUS to the Client as set out in the Quotation. Technical Information: the technical data and know-how possessed by the Client relating to the Products including where appropriate Product specifications or Material Safety Data supplied by the Client for the purpose of advising FOCUS of the testing requirements. FOCUS: Focus Laboratories, 894 Marcon Blvd, Suite 150, Allentown, PA 18109 |
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1.2 | Interpretation: |
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2. | Basis of contract: |
2.1 | The Purchase Order or signed constitutes an offer by the Client to purchase Services in accordance with these Conditions |
2.2 | Any samples, drawings, descriptive matter, or advertising issued by FOCUS, and any descriptions or illustrations contained in FOCUS's catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force. |
2.3 | These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing. |
2.4 | Any Quotation given by FOCUS shall not constitute an offer and is only valid for a period of 90 days from its date of issue. |
3. | Supply of Services |
3.1 | FOCUS shall supply the Services to the Client in accordance with the Quotation and the Contract Details in all material respects. |
3.2 | FOCUS shall use all reasonable endeavours to meet any specified performance dates, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services. |
3.3 | FOCUS reserves the right to amend the Quotation if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services. FOCUS shall notify the Client in any the event of any material amendments to the Quotation. |
3.4 | FOCUS warrants to the Client that the Services will be provided using reasonable care and skill. |
3.5 | FOCUS will ensure that all conditions and facilities on sites which will deliver the Services will be maintained to the necessary standards as required for the Services, with adequate staff of sufficient competence to carry out the Services in compliance with the requirements of relevant GxP or any other relevant code of practise specified by FOCUS. |
3.6 | If the Quotation sets out specific work to be subcontracted, the Client agrees to FOCUS sub-contracting that work including to FOCUS Affiliates. FOCUS shall utilise laboratories approved by FOCUS internal quality processes for sub-contracted work. FOCUS will not permit sub-contractors to further sub-contract any aspect of the work under the Contract. |
4. | Sample Delivery |
4.1 | Unless stated otherwise in the Quotation, the Client is responsible for arranging delivery of the Client Material for testing to FOCUS, shipped under conditions appropriate to the nature of the Client Material. A fully complete chain of custody must accompany samples before testing can begin, including signed authorisation and reference to a purchase order. |
4.2 | The Client is responsible for documenting Client Material storage conditions on the packaging and/or accompanying documentation. If no information is supplied, Client Material received at ambient temperature will be stored between 15-25°C. |
4.3 | All Client Material for testing must arrive between 8am and 4pm Monday to Friday. If Client Material is due to arrive outside of these hours this must be agreed in advance. |
4.4 | For expedited testing under the Quotation, the Client must notify the laboratory at least 24 hours in advance of sending to confirm capacity and material must arrive before 9am on the date expected. If a later delivery is required, this must be agreed with FOCUS, and the samples must arrive by the agreed time. |
5. | Client’s obligations |
5.1 | The Client shall: |
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5.2 | If FOCUS's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (Client Default): |
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6. | Charges and payment |
6.1 | The Charges for the Testing Services shall be as set out in the Quotation and time for payment shall be of the essence. Miscellaneous handling and investigation fees apply and are as per below: |
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6.2 | If FOCUS considers that expenses for the purchase of any equipment, materials or information is necessary to provide the Services in addition to that set out in the Quotation, FOCUS shall not begin any work until the Client has agreed such expenses. |
6.3 | FOCUS reserves the right to withhold access to Output Materials when there are outstanding Charges owed by the Client. FOCUS accepts no responsibility for the consequences of withholding Output Materials in such circumstances. |
6.4 | FOCUS shall be entitled to charge the Client a sum calculated on a time and materials basis for the time spent by FOCUS employees if the Client requests FOCUS to provide advice or assistance with a view to engaging FOCUS to provide the Services, but the Client does not provide any Client Materials. |
6.5 | FOCUS reserves the right to apply supplementary charges for the supply of additional documentation if requested by the Client, including but not limited to raw data or controlled versions of SOPs. |
6.6 | FOCUS shall invoice the Client as set out in the Quotation or, if not detailed, on completion of a first draft report or on completion of other stages of work identified in the Quotation. FOCUS reserves the right to render invoices earlier if completion of any such work is delayed. |
6.7 | Where FOCUS provides Services to the Client and those Services are invoiced in any one calendar month, FOCUS reserves the right to increase the Charges in any such invoice to the sum of £100 plus VAT if the value of the Services provided by FOCUS in that calendar month is below £100 plus VAT. | 6.8 | The Client shall pay each invoice submitted by FOCUS: |
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6.9 | All amounts payable by the Client under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by FOCUS to the Client, the Client shall, on receipt of a valid VAT invoice from FOCUS, pay to FOCUS such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services. |
6.10 | If the Client fails to make a payment due to FOCUS under the Contract by the due date, then, without limiting FOCUS's remedies under clause 14, the Client shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this clause 6.10 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%. |
6.11 | All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). |
7. | Intellectual property rights |
7.1 | All Intellectual Property Rights in the Client Materials belong to the Client. The Client hereby grants to FOCUS a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any Client Materials provided by the Client to FOCUS for the term of the Contract solely for the purpose of providing the Services to the Client. |
7.2 | All Intellectual Property Rights in or arising out of or in connection with the Services including the Output Material shall be owned by FOCUS. Subject to clause 7.3, FOCUS hereby grants to the Client a fully paid-up, worldwide, non-exclusive, royalty-free, perpetual, and irrevocable licence to use and copy the Output Material for the purpose of receiving and using the Services and the Output Material. |
7.3 | The Client shall not alter any reports licensed as part of Output Material and all reports must be disclosed in full and identify FOCUS as the service provider. The Client may use factual extracts of reports provided that such extracts give a fair view of the results set out in the reports and do not refer to FOCUS by name or otherwise identify FOCUS without prior written consent of FOCUS. |
7.4 | The Client shall not sub-license, assign or otherwise transfer the rights granted in clause 7.2. |
7.5 | The Client warrants that any Client Materials and their use by FOCUS for the purpose of providing the Services will not infringe the copyright or other rights of any third party. |
7.6 | The Client shall indemnify FOCUS against all liabilities, costs, expenses, damages, and losses including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses suffered or incurred by FOCUS arising out of or in connection with: |
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8. | Confidentiality |
8.1 | If a Confidentiality Agreement is not in place as set out in the Contract Details, the parties agree that the provisions of this clause 8 shall apply. |
8.2 | Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party including the Client Materials and the Output Materials, except as permitted by clause 8.3. |
8.3 | Each party (the disclosing party) may disclose the other party's confidential information, as defined in clause 8.2: |
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8.4 | Each party shall procure that its, and its Affiliates employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 8 and shall be responsible for any breaches. |
8.5 | The obligations of confidentiality in this clause 8 shall remain in force throughout the term of the Contract and for a period of five (5) years thereafter. |
9. | Archive and Storage of Samples and Data |
9.1 | FOCUS will retain all Client Materials that are non-perishable samples for a period of not more than one month after completion of testing barring any ongoing investigations. |
9.2 | FOCUS will retain the following information in its archives for at least five (5) years after the date of any technical or quality analysis performed: |
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9.3 | All controlled documents, data, or other information specific to the technical/quality analysis performed for the Client, will be retained free of charge in FOCUS’s archive for five (5) years after the date of any analysis performed unless regulatory requirements dictate otherwise, or an alternative arrangement has been mutually agreed in writing between the Parties. |
9.4 | FOCUS shall check the agreement between the Client and FOCUS, and where the archive expiry date is more than the 5 year archiving period has expired, FOCUS will arrange for documents to be returned to the Client for their internal storage. If the Client does not respond to FOCUS on any of these three (3) occasions, FOCUS shall be entitled to proceed with the destruction of all such information without any liability to the Client. |
9.5 | If the Client requests an alternative arrangement which will require any additional charges for shipping, document retention, destruction of archived data or administration fees other than what is described in the Quotation, these costs will be agreed upon with the Client prior to the conclusion of this Contract. |
10. | Audit Rights |
10.1 | The Client may audit the FOCUS testing facilities once per three-year period. Such audits may include a review of Technical Documentation and records relevant to the testing undertaken by FOCUS on behalf of the Client. Any audit requests by Affiliates who have reasonable need to audit, will be assessed on an individual basis, and approved at the discretion of FOCUS. |
10.2 | If an audit is to be performed by an Affiliate, written approval that the Affiliate may access confidential Client records must be provided prior to any audit being performed. |
10.3 | FOCUS agrees to provide the Client and/or any Affiliates with any necessary assistance and information required to complete a paper-based audit. In the event of any audit which is not a paper-based audit, FOCUS agrees, at the Client’s sole cost and expense, to provide the Client and/or any Affiliates with any necessary assistance and information required to complete the audit. |
10.4 | In the case of a request from the competent regulatory authorities having jurisdiction over the Client’s activities, FOCUS shall permit representatives of the competent regulatory authority to enter FOCUS’s premises for auditing at the Client’s cost and expense. FOCUS shall supply said representatives with any necessary assistance and information. |
11. | Quality Incidents and Non-conformances |
11.1 | FOCUS shall promptly inform the Client of any major quality incident, Non-Conformances, out of specification results or test failures which may have a bearing on product safety or quality in relation to the Products. |
11.2 | FOCUS shall inform the Client immediately by telephone or email and in writing where FOCUS has actual knowledge of end user safety concerns which impact their product or testing requirements. |
11.3 | Subject to clause 11.4, FOCUS shall supply all necessary information and co-operation for the investigation of all such events under this clause 11 and shall use its in-house procedure for any such investigations. |
11.4 | FOCUS will apply supplementary charges on a time and materials basis, where FOCUS is not at fault under the investigation, to: |
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11.5 | FOCUS will apply supplementary charges on a time and materials basis for out of specification results or Non-Conformances in accordance with FOCUS’s price list as amended from time to time. |
12. | Data protection |
12.1 | Both parties undertake to comply with all applicable laws, statutes, regulations, and codes relating to data protection. The Parties will ensure that they have all necessary or appropriate consents and notices in place to enable lawful transfer of any personal data to each other for the duration and purpose of the Services. |
12.2 | Each party shall implement and maintain appropriate technical and organisational security measures against unauthorised or unlawful processing of personal data or sensitive data against accidental loss or destruction of or damage to data in accordance with all applicable laws and, in particular, data protection laws. |
12.3 | The Client warrants that it shall not supply any personal data relating to the samples to FOCUS and all samples provided are anonymous when provided to FOCUS, even if they are pseudonymised for the Client. If personal data related to any sample will be supplied to FOCUS, the parties shall enter into a separate data processing agreement prior to any such personal data being provided to FOCUS. |
13. | Limitation of liability: |
THE CLIENT'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE. | |
13.1 | References to liability in this clause 13 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise. |
13.2 | Nothing in this clause 13 shall limit the Client's payment obligations under the Contract. |
13.3 | Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for: |
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13.4 | Subject to clause 13.3 (Liabilities which cannot legally be limited), FOCUS's total liability to the Client for all loss or damage shall not exceed the value of the Services provided by FOCUS under the Contract |
13.5 | Subject to clause 13.2 (No limitation of customer's payment obligations) and clause 13.3 (Liabilities which cannot legally be limited), this clause 13.5 sets out the types of loss that are wholly excluded: |
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13.6 | FOCUS shall have no liability to the Client for any loss of damage to the Client Materials, however so caused |
13.7 | FOCUS has given commitments as to compliance of the Services and the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, expressly excluded from the Contract. |
13.8 | Unless the Client notifies FOCUS that it intends to make a claim in respect of an event within the notice period, FOCUS shall have no liability for that event. The notice period for an event shall start on the day on which the Client became, or ought reasonably to have become, aware of the event having occurred and shall expire 12 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail. |
13.9 | This clause 13 shall survive termination of the Contract. |
14. | Termination |
14.1 | Without affecting any other right or remedy available to it, FOCUS may terminate the Contract by giving the Client not less than one months' written notice. |
14.2 | Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if: |
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14.3 | Without affecting any other right or remedy available to it, FOCUS may terminate the Contract with immediate effect by giving written notice to the Client if the Client fails to pay any amount due under the Contract on the due date for payment. |
14.4 | Without affecting any other right or remedy available to it, FOCUS may suspend the supply of Services under the Contract or any other contract between the Client and FOCUS if: |
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15. | Consequences of termination |
15.1 | On termination oe expiry of the Contract |
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15.2 | Termination or expiry of the Contract shall not affect any rights, remedies, obligations, or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry. |
15.3 | Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect. |
16. | General |
16.1 | Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. |
16.2 | Assignment and other dealings. |
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16.3 | Entire agreement. |
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16.4 | Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives). |
16.5 | Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy. |
16.6 | Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this Contract deleted under this clause 16.6 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision. |
16.7 | Notices. |
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16.8 | Severance. Third party rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. |
16.9 | Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. |
16.10 | Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation save that injunctive relief may be sought in any relevant jurisdiction. |
FOCUS | Client | |
Product Regulatory Approval, Documentation | ||
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Manufacture, Packaging, In-Process Controls and Quality Control of the Products | ||
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Responsibilities | ||
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